Frequently Asked Questions:

Q. What is our contact information?

PO Box 4040
Rapid City, South Dakota 57709
Phone: 888-379-4552
Fax: (605) 343-0109

Q. Who are we? A. We are the sons and grandchildren of Dr. Willard. We continue to sell his beloved Water to customers all over the world.

Q. How can I contact Dr. Willard's manufacturing facility directly? A. You can call us at 888-379-4552, Monday through Friday, 8:00 a.m. - 5:00 p.m. Mountain Time.

Q. Do you accept international orders? A. We accept domestic and international orders via our website, but international customers must pay shipping on all orders.

Q. Are all sales final? A. Yes, all sales are final unless the product arrives damaged.

Q. How long does it take to fill an order? A. We fill all orders within one business day of receiving them and most orders get shipped the very same day we receive your order.

Q. How long will my order take to arrive? A. Delivery times vary by shipping destination but orders placed through our website typically take about three to five business days to arrive.

Q. What will it cost to ship my order? A. All orders costing $30.00 or more earn free shipping. All others will have shipping costs added on and those will be determined by shipping location.

Q. What form of payment do you accept? A. We accept Visa and MasterCard and payments are processed at time of purchase. A receipt is then enclosed with your shipment.